Signable incident

Delay in sending emails that have PDF's attached

Signable experienced a minor incident on January 20, 2025 affecting Email, lasting 22m. The incident has been resolved; the full update timeline is below.

Started: Jan 20, 2025, 03:28 PM UTC
Resolved: Jan 20, 2025, 03:50 PM UTC
Duration: 22m
Detected by Pingoru: Jan 20, 2025, 03:28 PM UTC

Affected components

Update timeline

identified Jan 20, 2025, 03:28 PM UTC

We have identified a fix for the issues affecting email with PDF's attached. We’re working to implement it and will let you know as soon as it is deployed. Emails that don't have PDF's attached are working as expected.
resolved Jan 20, 2025, 03:50 PM UTC

We can confirm that our monitoring is showing that the issues impacting sending emails that have attachments have been resolved. We are now working to send the emails that have been delayed. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.