Siena Outage History

Siena is up right now

Siena had 2 outages in the last 2 years totaling 33h 3m of downtime — averaging 0.1 incidents per month.

There were 2 Siena outages since October 20, 2025 totaling 33h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.siena.cx

Critical November 18, 2025

Cloudflare outage

Detected by Pingoru
Nov 18, 2025, 02:17 PM UTC
Resolved
Nov 18, 2025, 11:20 PM UTC
Duration
9h 3m
Affected: AnalyticsAPIAutonomous AI Agent PlatformBackfill ServiceHooks Processor ServiceInboxPlaygroundFrontend WebsiteWeb Browsing Agent
Timeline · 3 updates
  1. investigating Nov 18, 2025, 02:17 PM UTC

    Cloudflare, our hosting provider, had a global outage today. On their status page they have let us know that a fix is being implemented. This is directly impacting Siena's performance: we are no longer receiving any Shopify and helpdesks webhooks sent to us. This means that Siena is not receiving any messages and not responding. We would start the process of getting all of our disabled integrations enabled back again once the Cloudflare downtime is over.

  2. monitoring Nov 18, 2025, 05:25 PM UTC

    Things are getting back to normal on Siena’s side. We’re not observing any new errors, including our integrations with Shopify and the integrated helpdesks. Siena is now receiving and processing new and old messages that were sent during the outage period. We’re still monitoring the situation with Cloudflare.

  3. resolved Nov 18, 2025, 11:20 PM UTC

    The incident has been resolved

Read the full incident report →

Major October 20, 2025

Siena AI platform outage

Detected by Pingoru
Oct 20, 2025, 09:55 AM UTC
Resolved
Oct 21, 2025, 09:55 AM UTC
Duration
1d
Affected: AnalyticsAWS cloud service providerAPIAutonomous AI Agent PlatformBackfill ServiceHooks Processor ServiceInboxPlaygroundFrontend WebsiteWeb Browsing Agent
Timeline · 5 updates
  1. identified Oct 20, 2025, 09:55 AM UTC

    We’re currently experiencing a system-wide outage affecting the Siena AI platform. Siena App https://app.siena.cx/ is not accessible. It is due to the widespread outage with AWS services, which we’re using. Start of the AWS outage: Oct 20 12:11 AM PDT

  2. monitoring Oct 20, 2025, 09:57 AM UTC

    Siena platform is back online https://app.siena.cx/ – you can now log in. We’re still evaluating the full effect on Siena’s services and will send another update once we have more information to share.

  3. monitoring Oct 20, 2025, 01:11 PM UTC

    Siena is now operational. Siena will now process only new messages. The old messages that were already assigned to Siena during the downtime period won’t be automated. Timeline: The AWS/Siena outage started around 12:11 AM PDT. Siena started to run again step by step since 2:25 AM PDT

  4. monitoring Oct 20, 2025, 03:05 PM UTC

    Siena Service Restored. The AWS outage affecting Siena has been resolved and all systems are now operational. We're currently assessing the full impact of the disruption, and will provide more details either via Slack or on our status page: https://status.siena.cx/. You may notice that Siena responded to some previously closed conversations during the service recovery - please review recent activity and contact us if you have any concerns.

  5. resolved Oct 21, 2025, 09:55 AM UTC

    The AWS outage affecting Siena has been resolved, and all systems are now operational. We're currently assessing the full impact of the disruption and will provide more details later. You may notice that Siena responded to some previously closed conversations during the service recovery—please review recent activity and contact us if you have any concerns.

Read the full incident report →