Siena experienced a critical incident on November 18, 2025 affecting Analytics and API and 1 more component, lasting 9h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:17 PM UTC
Cloudflare, our hosting provider, had a global outage today. On their status page they have let us know that a fix is being implemented. This is directly impacting Siena's performance: we are no longer receiving any Shopify and helpdesks webhooks sent to us. This means that Siena is not receiving any messages and not responding. We would start the process of getting all of our disabled integrations enabled back again once the Cloudflare downtime is over.
- monitoring Nov 18, 2025, 05:25 PM UTC
Things are getting back to normal on Siena’s side. We’re not observing any new errors, including our integrations with Shopify and the integrated helpdesks. Siena is now receiving and processing new and old messages that were sent during the outage period. We’re still monitoring the situation with Cloudflare.
- resolved Nov 18, 2025, 11:20 PM UTC
The incident has been resolved