Shuttlerock incident

Connectivity issues

Critical Resolved View vendor source →

Shuttlerock experienced a critical incident on September 17, 2021 affecting Order API and Heroku Infrastructure, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2021, 06:14 AM UTC
Resolved
Sep 17, 2021, 08:02 AM UTC
Duration
1h 48m
Detected by Pingoru
Sep 17, 2021, 06:14 AM UTC

Affected components

Order APIHeroku Infrastructure

Update timeline

  1. monitoring Sep 17, 2021, 06:14 AM UTC

    We are currently experiencing connectivity issues due to a problem in our upstream server provider (https://status.heroku.com/). We are monitoring the situation, and will provide updates as we get them.

  2. resolved Sep 17, 2021, 08:02 AM UTC

    This incident has been resolved, and all of our systems are operating normally.