Shuttlerock incident

Facebook Login and Export Options are not working for ShuttlerockCloud

Minor Resolved View vendor source →

Shuttlerock experienced a minor incident on November 14, 2021 affecting Order UI, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2021, 08:11 PM UTC
Resolved
Nov 17, 2021, 08:59 PM UTC
Duration
3d
Detected by Pingoru
Nov 14, 2021, 08:11 PM UTC

Affected components

Order UI

Update timeline

  1. identified Nov 14, 2021, 08:11 PM UTC

    Unfortunately the Facebook App used in Shuttlerock Cloud is preventing login and export to Facebook due to permissions being revoked. We believe it is related to an issue we found late last week where a user removes permission for ShuttlerockCloud to access their email address. We are working on a fix and hope to deploy this today.

  2. identified Nov 14, 2021, 09:57 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 15, 2021, 04:01 AM UTC

    Hi everyone, we are 90% there with a fix for the Facebook login and export issue. We will be releasing our update to the SRC tomorrow morning (NZT) and we will update you again then. If you have users who have only ever signed in with Facebook, then they can 'reset their password' to set a password for the SRC and then login with their Facebook email address.

  4. resolved Nov 17, 2021, 08:59 PM UTC

    Our permissions have been reinstated for our Facebook app. Logging in with Facebook and exporting to Facebook are now working again.