Shuttlerock incident

Planned Maintenance

Critical Resolved View vendor source →

Shuttlerock experienced a critical incident on December 18, 2021 affecting Order API and Order UI, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2021, 07:00 PM UTC
Resolved
Dec 18, 2021, 09:26 PM UTC
Duration
2h 26m
Detected by Pingoru
Dec 18, 2021, 07:00 PM UTC

Affected components

Order APIOrder UI

Update timeline

  1. investigating Dec 18, 2021, 07:00 PM UTC

    Shuttlerock is currently down for planned maintenance. Expected to return at 1000 GMT + 12.

  2. investigating Dec 18, 2021, 08:32 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 18, 2021, 09:26 PM UTC

    Maintenance has concluded - apologies for any inconveniences.

  4. resolved Dec 18, 2021, 09:26 PM UTC

    This incident has been resolved.