Shuttlerock incident

Browser caching issues

Minor Resolved View vendor source →

Shuttlerock experienced a minor incident on May 2, 2022 affecting Order UI, lasting 7d 5h. The incident has been resolved; the full update timeline is below.

Started
May 02, 2022, 09:51 PM UTC
Resolved
May 10, 2022, 03:32 AM UTC
Duration
7d 5h
Detected by Pingoru
May 02, 2022, 09:51 PM UTC

Affected components

Order UI

Update timeline

  1. identified May 02, 2022, 09:51 PM UTC

    Some users are experiencing browser caching issues that are preventing the application from loading correctly. We have identified a fix and are planning rolling this out later today. In the meantime clearing your browser cache for the cloud.shuttlerock.com site will resolve the issue

  2. monitoring May 03, 2022, 12:30 AM UTC

    A fix has been rolled out which prompt users to reload and clear their cache. We are monitoring the situation.

  3. resolved May 10, 2022, 03:32 AM UTC

    This incident has been resolved.