Shuttlerock incident

Uploading assets with Google Drive and Dropbox not working

Minor Resolved View vendor source →

Shuttlerock experienced a minor incident on August 24, 2022 affecting Order API and Order UI, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2022, 01:10 AM UTC
Resolved
Aug 24, 2022, 03:41 AM UTC
Duration
2h 30m
Detected by Pingoru
Aug 24, 2022, 01:10 AM UTC

Affected components

Order APIOrder UI

Update timeline

  1. monitoring Aug 24, 2022, 01:10 AM UTC

    There is an issue we’ve become aware of regarding uploading assets to briefs through Google Drive and Dropbox - currently this is not working. Uploading assets from your device is still working as normal however. Unfortunately this is out of our control and due to an issue with one of our providers, the status of which can be seen and tracked here https://status.heroku.com/incidents/2453 We’ll update you and let you know as soon as we’re aware that the issue has been resolved.

  2. monitoring Aug 24, 2022, 01:38 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 24, 2022, 03:41 AM UTC

    The issue with our provider has been resolved. Uploading with Google Drive and Dropbox is now working.