Shuttlerock experienced a major incident on December 8, 2022 affecting Revision UI and Revision API, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2022, 04:19 AM UTC
We are currently investigating this issue.
- investigating Dec 08, 2022, 04:25 AM UTC
We are continuing to investigate this issue.
- identified Dec 08, 2022, 04:25 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 08, 2022, 04:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2022, 05:05 AM UTC
After monitoring, we can confirm the incident has now been resolved. The ShuttlerockCloud Revision application cache was not successfully invalidated across all regions post-release, and as such several regions were not able to access the revisions application within SRC. Once identified, the cache was successfully invalidated, and the application began behaving as normal again.