Shuttlerock incident

SRC login issues when signed out

Major Resolved View vendor source →

Shuttlerock experienced a major incident on April 4, 2023 affecting Order API and Order UI and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 05:21 AM UTC
Resolved
Apr 04, 2023, 07:13 AM UTC
Duration
1h 51m
Detected by Pingoru
Apr 04, 2023, 05:21 AM UTC

Affected components

Order APIOrder UIHeroku InfrastructureRevision UIRevision API

Update timeline

  1. identified Apr 04, 2023, 05:21 AM UTC

    Auth infrastructure wasn't successfully deployed during latest release, causing infinite redirect when attempting to login.

  2. resolved Apr 04, 2023, 07:13 AM UTC

    We have found and fixed an authentication issue that was preventing internal users from logging into ShuttlerockCloud.