Shuttlerock incident

ShuttlerockCloud experiencing degraded performance

Minor Resolved View vendor source →

Shuttlerock experienced a minor incident on September 16, 2024 affecting Order API and Order UI and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 03:18 AM UTC
Resolved
Sep 16, 2024, 04:44 AM UTC
Duration
1h 25m
Detected by Pingoru
Sep 16, 2024, 03:18 AM UTC

Affected components

Order APIOrder UIRevision UIRevision API

Update timeline

  1. investigating Sep 16, 2024, 03:18 AM UTC

    ShuttlerockCloud is currently experiencing degraded performance due to some unexpected software infrastructure configuration changes. The issue is currently being investigated.

  2. monitoring Sep 16, 2024, 03:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 16, 2024, 03:29 AM UTC

    We are continuing to monitor for any problems. If you notice any unexpected issues in ShuttlerockCloud, please reach out to our support team.

  4. resolved Sep 16, 2024, 04:44 AM UTC

    This incident has been resolved.