Shuttlerock experienced a critical incident on December 9, 2024 affecting Order API and Order UI and 1 more component, lasting 6h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2024, 09:17 PM UTC
We are currently investigating the cause of the outage on ShuttlerockCloud.
- investigating Dec 09, 2024, 11:01 PM UTC
We are continuing to investigate this issue.
- identified Dec 10, 2024, 12:09 AM UTC
We've identified the issues and have worked through the causes, implementing some fixes. Majority access has now been restored to ShuttlerockCloud, but we're continuing to validate complete recovery and restoration of normal performance.
- identified Dec 10, 2024, 12:10 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 10, 2024, 12:14 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 10, 2024, 12:23 AM UTC
Access has been restored, and ShuttlerockCloud is now fully operational again. We'll continue to monitor for a period, to ensure there's no further issues - please reach out via our support channels if you encounter any further problems.
- resolved Dec 10, 2024, 03:21 AM UTC
This incident has been resolved.