- Detected by Pingoru
- Jun 08, 2026, 03:04 AM UTC
- Resolved
- Jun 08, 2026, 04:54 AM UTC
- Duration
- 1h 50m
Affected: [TW] Family Mart 全家 B2C 大宗寄件[TW] Family Mart 全家 C2C 交貨便
Timeline · 2 updates
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identified Jun 08, 2026, 03:04 AM UTC
目前因全家端系統設備異常，導致部分店家執行出貨及列印標籤功能受限。 已於第一時間回報全家團隊，全家端正全力搶修排除中。如有最新進度，我們將隨時於此頁面更新。
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resolved Jun 08, 2026, 04:54 AM UTC
全家端已修復，目前執行出貨、列印標籤功能正常運作
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 06:54 AM UTC
- Resolved
- May 12, 2026, 07:20 AM UTC
- Duration
- 25m
Affected: [TW] 7-11 B2C 大宗寄件[TW] 7-11 C2C 交貨便[TW] 7-11 跨境物流
Timeline · 2 updates
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identified May 12, 2026, 06:54 AM UTC
統一數網通知超商主機異常，目前正在搶修。
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resolved May 12, 2026, 07:20 AM UTC
統一數網回覆超商主機已恢復，超取服務正常運作
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 01:30 AM UTC
- Resolved
- Apr 17, 2026, 05:00 PM UTC
- Duration
- 15h 30m
Affected: [TW] SHOPLINE Logistics
Timeline · 4 updates
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identified Apr 17, 2026, 01:46 AM UTC
經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 參考：https://hctweb.quiet-glade-bc87.workers.dev
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identified Apr 17, 2026, 01:55 AM UTC
經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 參考：https://hctweb.quiet-glade-bc87.workers.dev 目前密切與新竹物流保持聯繫，若功能恢復再行通知。
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identified Apr 17, 2026, 10:32 AM UTC
經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 因新竹物流修復時間未定，需依新竹物流為主，若有緊急出貨需求，建議先改由其他合作貨運業者配送，謝謝
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resolved Apr 18, 2026, 12:56 AM UTC
接獲新竹物流通知，執行出貨功能已恢復。
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 09:12 AM UTC
- Resolved
- Dec 05, 2025, 09:24 AM UTC
- Duration
- 12m
Affected: SHOPLINE EC Storefront
Timeline · 2 updates
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identified Dec 05, 2025, 09:12 AM UTC
使用 cloudflare 網域代管的店家，可能因 cloudflare 此第三方問題，導致商店前台無法進入 參考：https://www.cloudflarestatus.com/
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resolved Dec 05, 2025, 09:24 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 08:22 AM UTC
- Resolved
- Oct 20, 2025, 12:37 PM UTC
- Duration
- 4h 15m
Affected: SHOPLINE Admin Panel
Timeline · 2 updates
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identified Oct 20, 2025, 08:22 AM UTC
目前我們觀測到部分功能無法運作，如無法發送報表信件、訂單狀態通知信等，原因為 AWS 美國東部（us-east-1）區域 正在發生服務異常。團隊已啟動內部事件應變機制，並持續追蹤 AWS 修復進度。 請參考 https://health.aws.amazon.com/health/status
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resolved Oct 20, 2025, 12:37 PM UTC
於 18:00 後服務恢復正常。
Read the full incident report →
- Detected by Pingoru
- May 06, 2025, 11:20 AM UTC
- Resolved
- May 06, 2025, 03:43 PM UTC
- Duration
- 4h 23m
Affected: SHOPLINE EC Storefront
Timeline · 3 updates
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identified May 06, 2025, 11:48 AM UTC
今日（5/6）17:30–19:30 間所建立的商品，可能出現機率性無法正常開啟的情況，目前團隊已著手確認與修復中。 若您發現商品無法開啟，建議可先刪除後重新建立作為暫時解法。 造成您的不便，敬請見諒。如有進一步進展，我們將隨時更新公告內容。
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identified May 06, 2025, 11:48 AM UTC
今日（5/6）17:30–19:30 間所建立的商品，可能出現機率性無法正常開啟的情況，目前團隊已著手確認與修復中。 若您發現商品無法開啟，建議可先刪除後重新建立作為暫時解法。 造成您的不便，敬請見諒。如有進一步進展，我們將隨時更新公告內容。
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resolved May 06, 2025, 03:43 PM UTC
問題已解決。
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2025, 08:21 AM UTC
- Resolved
- Apr 15, 2025, 10:00 AM UTC
- Duration
- 1h 38m
Affected: SHOPLINE EC StorefrontSHOPLINE Admin Panel
Timeline · 2 updates
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identified Apr 15, 2025, 08:21 AM UTC
商店後台目前連線異常，可能有無法進入狀況，技術團隊排查中
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resolved Apr 15, 2025, 10:00 AM UTC
已於 16:20 排除問題，目前系統正常運作。
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2025, 02:34 AM UTC
- Resolved
- Mar 10, 2025, 04:25 AM UTC
- Duration
- 1h 51m
Affected: [TW] SHOPLINE Logistics
Timeline · 2 updates
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identified Mar 10, 2025, 02:34 AM UTC
目前技術團隊正在與第三方確認問題。
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resolved Mar 10, 2025, 04:25 AM UTC
新竹物流將於今日陸續完成狀態回補更新。
Read the full incident report →
- Detected by Pingoru
- Mar 07, 2025, 06:24 AM UTC
- Resolved
- Mar 07, 2025, 06:54 AM UTC
- Duration
- 29m
Affected: SHOPLINE Admin Panel
Timeline · 2 updates
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identified Mar 07, 2025, 06:24 AM UTC
商店後台目前連線異常，可能有無法進入狀況
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resolved Mar 07, 2025, 06:54 AM UTC
目前皆已可正常使用，如有其他問題，請聯絡線上顧問。
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2025, 02:25 AM UTC
- Resolved
- Mar 06, 2025, 03:10 AM UTC
- Duration
- 45m
Affected: [TW] SHOPLINE Logistics
Timeline · 2 updates
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identified Mar 06, 2025, 02:25 AM UTC
目前托運單、寄貨標籤匯出作業回應速度緩慢，技術團隊正在緊急排除問題中。
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resolved Mar 06, 2025, 03:39 AM UTC
3/6 11:10 目前托運單、寄貨標籤匯出作業緩慢的問題已排除，功能正常運行中。
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2025, 12:16 AM UTC
- Resolved
- Mar 05, 2025, 11:00 PM UTC
- Duration
- —
Affected: SHOPLINE Shoplytics
Timeline · 2 updates
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identified Mar 05, 2025, 06:03 PM UTC
目前商店後台Shoplytics 數據分析中心系統優化升級中，故暫停提供服務中，請稍後再試。
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resolved Mar 06, 2025, 12:16 AM UTC
目前 Shoplytics 數據分析中心已恢復服務。
Read the full incident report →
- Detected by Pingoru
- Dec 27, 2024, 02:59 AM UTC
- Resolved
- Dec 27, 2024, 08:14 AM UTC
- Duration
- 5h 15m
Affected: SHOPLINE Admin Panel
Timeline · 4 updates
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identified Dec 27, 2024, 02:59 AM UTC
商店後台受部分防毒軟體影響，若有使用防毒軟體，可能導致商店後台開啟緩慢等問題，如有發現此情況，請聯絡線上顧問協助排查狀況。
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identified Dec 27, 2024, 03:02 AM UTC
已向防毒軟體單位申訴。
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monitoring Dec 27, 2024, 03:34 AM UTC
防毒軟體回報誤判，防毒軟體資料庫逐步更新中，無法進入的狀況將會在一段時間內被解決。
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resolved Dec 27, 2024, 08:14 AM UTC
已排除問題
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2024, 02:49 AM UTC
- Resolved
- Nov 04, 2024, 08:30 AM UTC
- Duration
- 5h 40m
Affected: [TW] T-cat 黑貓宅急便
Timeline · 2 updates
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identified Nov 04, 2024, 02:49 AM UTC
目前執行出貨回應速度緩慢，技術團隊正在請第三方物流協助排除問題。
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resolved Nov 05, 2024, 03:11 AM UTC
11/4 16:30 執行出貨緩慢的問題已經排除，功能正常運作。
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2024, 01:40 AM UTC
- Resolved
- Oct 24, 2024, 02:01 AM UTC
- Duration
- 20m
Affected: [TW] Family Mart 全家 B2C 大宗寄件[TW] Family Mart 全家 C2C 交貨便
Timeline · 2 updates
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identified Oct 24, 2024, 01:40 AM UTC
自 07:30 開始全家超取無法列印寄貨標籤，目前正在請全家盡快排除問題
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resolved Oct 24, 2024, 02:01 AM UTC
09:50 全家端已經排除問題，功能恢復正常
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2024, 09:47 AM UTC
- Resolved
- Oct 15, 2024, 02:22 AM UTC
- Duration
- 16h 35m
Affected: [TW] SHOPLINE Logistics
Timeline · 2 updates
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identified Oct 14, 2024, 09:47 AM UTC
因第三方系統問題，新竹物流近三日物流狀態變更有延遲的狀況。目前已請第三方加速處理。 結帳、出貨功能不受影響。
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resolved Oct 15, 2024, 02:22 AM UTC
已更新完畢
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2024, 08:07 AM UTC
- Resolved
- Oct 02, 2024, 08:18 AM UTC
- Duration
- 10m
Affected: SHOPLINE LiveMessage CenterSocial Post SellingSHOPLINE OpenAPIManual Order
Timeline · 2 updates
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identified Oct 02, 2024, 08:07 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Oct 02, 2024, 08:18 AM UTC
目前 Open API、SC、POS 功能已恢復正常 影響時間：10/02 15:46 - 16:12
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2024, 07:52 PM UTC
- Resolved
- Oct 01, 2024, 08:27 PM UTC
- Duration
- 35m
Affected: SHOPLINE EC Storefront
Timeline · 3 updates
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investigating Oct 01, 2024, 07:52 PM UTC
We are currently investigating this issue.
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investigating Oct 01, 2024, 07:53 PM UTC
目前商店前台顯示異常，無法正常進入，目前正在確認中，若有任何更新，會再行更新。
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resolved Oct 01, 2024, 08:27 PM UTC
目前商店前台已可正常進入，如有任何問題，請直接聯繫線上顧問，感謝。
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2024, 10:28 AM UTC
- Resolved
- Nov 08, 2024, 02:37 AM UTC
- Duration
- 43d 16h
Affected: [HK] PayMe for Business[HK] SHOPLINE Payments - Alipay[HK] SHOPLINE Payments - WeChat Pay[TW] LINE Pay
Timeline · 2 updates
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identified Sep 25, 2024, 10:28 AM UTC
偵測到部分顧客若在最新版本 476.1.0 的 Messenger App 中開啟商店，有機率無法正常完成結帳流程，現階段若有遇到顧客反應結帳流程異常，請您先引導顧客使用「手機瀏覽器」開啟商店，再次進行結帳即可排除。目前已經與第三方廠商確認中，若有任何更新，會再通知您，謝謝您！ 已知有機會受影響的支付方式 HK: SHOPLINE Payments - WeChat Pay、SHOPLINE Payments - Alipay、PayMe for Business TW: LINE Pay
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resolved Nov 08, 2024, 02:37 AM UTC
更新至最新版本已排除問題。
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2024, 07:26 AM UTC
- Resolved
- Sep 23, 2024, 04:27 PM UTC
- Duration
- 9h
Affected: SHOPLINE Shoplytics
Timeline · 2 updates
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investigating Sep 23, 2024, 07:26 AM UTC
Shoplyitcs 數據延遲中，可能導致目前數據顯示或搜尋結果不準確，工程團隊緊急排查中
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resolved Sep 23, 2024, 04:27 PM UTC
9/24 00:00 目前數據已修復完畢、恢復正常更新。
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2024, 07:17 AM UTC
- Resolved
- Aug 29, 2024, 08:28 AM UTC
- Duration
- 1h 11m
Affected: SHOPLINE Shoplytics
Timeline · 2 updates
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identified Aug 29, 2024, 07:17 AM UTC
Shoplyitcs 以及 顧客分群功能數據延遲中，可能導致目前數據顯示或搜尋結果不準確，工程團隊緊急排查中
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resolved Aug 29, 2024, 08:28 AM UTC
16:20 經緊急修復後，目前數據已恢復正常更新。
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2024, 05:25 AM UTC
- Resolved
- Jul 27, 2024, 06:15 AM UTC
- Duration
- 50m
Affected: SHOPLINE EC Storefront
Timeline · 2 updates
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investigating Jul 27, 2024, 05:25 AM UTC
部分店家機率性出現網站前台載入異常狀況，目前工程團隊已緊急排查中
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resolved Jul 27, 2024, 06:15 AM UTC
經工程團隊緊急修復後，目前前台載入異常的狀況已解決。
Read the full incident report →
- Detected by Pingoru
- Jun 27, 2024, 08:49 AM UTC
- Resolved
- Jun 27, 2024, 09:34 AM UTC
- Duration
- 44m
Affected: [TW] 7-11 B2C 大宗寄件[TW] 7-11 C2C 交貨便
Timeline · 2 updates
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identified Jun 27, 2024, 08:49 AM UTC
7-11 通知目前系統故障，7-11 無法執行出貨、無法列印寄貨標籤，電子地圖無法使用
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resolved Jun 27, 2024, 09:34 AM UTC
17:20 7-11 已排除問題
Read the full incident report →
