SHOPLINE incident

[SL Payment] 系統異常，交易可能失敗

Minor Resolved View vendor source →

SHOPLINE experienced a minor incident on November 30, 2023 affecting [TW] SHOPLINE Payments - Credit Card and [TW] SHOPLINE Payments - Bank Transfer 虛擬 ATM 轉帳 and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 02:33 AM UTC
Resolved
Nov 30, 2023, 02:39 AM UTC
Duration
5m
Detected by Pingoru
Nov 30, 2023, 02:33 AM UTC

Affected components

[TW] SHOPLINE Payments - Credit Card[TW] SHOPLINE Payments - Bank Transfer 虛擬 ATM 轉帳[TW] SHOPLINE Payments - Apple Pay[HK] SHOPLINE Payments - Credit Card[HK] SHOPLINE Payments - Alipay[HK] SHOPLINE Payments - Apple Pay[MY] SHOPLINE Payments - FPX[MY] SHOPLINE Payments - Credit Card[SG] SHOPLINE Payments

Update timeline

  1. identified Nov 30, 2023, 02:33 AM UTC

    系統監控 10:20 開始 SL Payment 交易失敗率上升，技術團隊緊急排除狀況中。

  2. resolved Nov 30, 2023, 02:39 AM UTC

    10:35 已排除問題，交易正常。