SHOPLINE incident

[All Region][Search] 前後台搜尋功能緩慢

Minor Resolved View vendor source →

SHOPLINE experienced a minor incident on January 22, 2024 affecting SHOPLINE EC Storefront and SHOPLINE Admin Panel and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2024, 08:41 AM UTC
Resolved
Jan 22, 2024, 09:41 AM UTC
Duration
59m
Detected by Pingoru
Jan 22, 2024, 08:41 AM UTC

Affected components

SHOPLINE EC StorefrontSHOPLINE Admin PanelSHOPLINE POS

Update timeline

  1. identified Jan 22, 2024, 08:41 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 22, 2024, 08:47 AM UTC

    目前前後台搜尋功能緩慢，需多次嘗試才能成功，技術團隊排查中。

  3. identified Jan 22, 2024, 08:50 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 22, 2024, 09:41 AM UTC

    目前系統已排除問題，並持續監控中。