SHOPLINE incident

[TW/HK][金流] 部分付款方式在使用 IOS 裝置與最新版本的 Messenger 時有機率無法完成結帳

Minor Resolved View vendor source →

SHOPLINE experienced a minor incident on September 25, 2024 affecting [HK] PayMe for Business‎ and [HK] SHOPLINE Payments - Alipay and 1 more component, lasting 43d 16h. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 10:28 AM UTC
Resolved
Nov 08, 2024, 02:37 AM UTC
Duration
43d 16h
Detected by Pingoru
Sep 25, 2024, 10:28 AM UTC

Affected components

[HK] PayMe for Business‎[HK] SHOPLINE Payments - Alipay[HK] SHOPLINE Payments - WeChat Pay[TW] LINE Pay

Update timeline

  1. identified Sep 25, 2024, 10:28 AM UTC

    偵測到部分顧客若在最新版本 476.1.0 的 Messenger App 中開啟商店，有機率無法正常完成結帳流程，現階段若有遇到顧客反應結帳流程異常，請您先引導顧客使用「手機瀏覽器」開啟商店，再次進行結帳即可排除。目前已經與第三方廠商確認中，若有任何更新，會再通知您，謝謝您！ 已知有機會受影響的支付方式 HK: SHOPLINE Payments - WeChat Pay、SHOPLINE Payments - Alipay、PayMe for Business‎ TW: LINE Pay

  2. resolved Nov 08, 2024, 02:37 AM UTC

    更新至最新版本已排除問題。