ShippyPro incident

Shippypro SMS OTPs and transactional notifications are not sent

Critical Resolved View vendor source →

ShippyPro experienced a critical incident on August 31, 2026 affecting ShippyPro SMS Notifications, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 04:00 PM UTC
Resolved
Sep 03, 2026, 04:30 PM UTC
Duration
3d
Detected by Pingoru
Aug 31, 2026, 04:00 PM UTC

Affected components

ShippyPro SMS Notifications

Update timeline

  1. investigating Aug 29, 2026, 01:42 PM UTC

    We are currently investigating an issue affecting the delivery of SMS messages. One-time passcodes (OTP) and transactional notifications sent via SMS are not being delivered at this time. Other ShippyPro services remain unaffected. Our engineering team is actively working to identify the cause, and a further update will be provided shortly.

  2. identified Aug 29, 2026, 01:57 PM UTC

    SMS notifications are currently in maintenance mode. Service will resume shortly — thank you for your patience.

  3. identified Sep 18, 2026, 01:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 18, 2026, 01:51 PM UTC

    The OTP feature as been restored

  5. resolved Sep 18, 2026, 01:55 PM UTC

    This incident has been resolved.