ShippyPro incident

DHLConnect: label creation temporarily unavailable

Critical Resolved View vendor source →

ShippyPro experienced a critical incident on August 10, 2026 affecting DHLConnect, lasting 3d 5h. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 09:13 AM UTC
Resolved
Aug 13, 2026, 02:32 PM UTC
Duration
3d 5h
Detected by Pingoru
Aug 10, 2026, 09:13 AM UTC

Affected components

DHLConnect

Update timeline

  1. investigating Aug 10, 2026, 09:13 AM UTC

    The service is experiencing some outages, your orders might be impacted.

  2. monitoring Aug 10, 2026, 02:12 PM UTC

    Our developers have implemented a resolutive fix, please re-elaborate the orders in error to generate the labels. We will keep the situation monitored.

  3. resolved Aug 13, 2026, 02:32 PM UTC

    This incident has been resolved.