ShippyPro incident

UPSv2 labels generated with the wrong Order Reference

Minor Resolved View vendor source →

ShippyPro experienced a minor incident on June 30, 2026 affecting UPS, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 10:30 AM UTC
Resolved
Jun 30, 2026, 01:35 PM UTC
Duration
3h 5m
Detected by Pingoru
Jun 30, 2026, 10:30 AM UTC

Affected components

UPS

Update timeline

  1. investigating Jun 30, 2026, 10:30 AM UTC

    UPSv2 labels are being generated without the Order Reference - Our developers are investigating to find the root cause.

  2. identified Jun 30, 2026, 10:34 AM UTC

    Our developers found the root cause and are working on a resolutive fix, we will update you as soon as it is released.

  3. monitoring Jun 30, 2026, 10:50 AM UTC

    Our developers implemented a resolutive fix, the correct order reference will be now displayed on new labels - We will keep the situation monitored.

  4. resolved Jun 30, 2026, 01:35 PM UTC

    This incident has been resolved.