ShippyPro incident

UPS labels severed characters on the bottom

Critical Resolved View vendor source →

ShippyPro experienced a critical incident on July 22, 2025 affecting UPS, lasting 237d 19h. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 12:52 PM UTC
Resolved
Mar 17, 2026, 08:44 AM UTC
Duration
237d 19h
Detected by Pingoru
Jul 22, 2025, 12:52 PM UTC

Affected components

UPS

Update timeline

  1. identified Jul 22, 2025, 12:52 PM UTC

    We are currently receiving from UPS labels with severed characters on the bottom. We have contacted the carrier and they are working to fix the issue as soon as possible.

  2. resolved Mar 17, 2026, 08:44 AM UTC

    We developed an internal solution for the severed ZPL labels. Please contact our Support if you still see errors on the labels