ShippingEasy experienced a minor incident on March 21, 2025 affecting Chat Support, lasting 2d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Chat Support
Update timeline
- investigating Mar 21, 2025, 08:02 PM UTC
ShippingEasy is aware of the technical issues impacting ShippingEasy Support's Messaging service. We are actively working with Zendesk to resolve this issue and will provide updates as they become available to us.
- investigating Mar 21, 2025, 09:52 PM UTC
We are continuing to investigate this issue.
- resolved Mar 24, 2025, 01:11 PM UTC
Thank you for your patience while our integrators worked to resolve your issues with our Chat support widget.