TMS WebPortal errors affecting some customers
Affected: TMS
ShipHawk Outage History
ShipHawk is up right nowShipHawk had 10 outages in the last 2 years totaling 97h 56m of downtime — averaging 0.4 incidents per month.
There were 10 ShipHawk outages since January 30, 2025 totaling 97h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
FedEx API degraded performance
Affected: FedEx Web Services
Timeline · 2 updates
- monitoring Jun 26, 2026, 03:47 PM UTC
We are seeing a degraded performance with FedEx API, some customers reported issues with booking FedEx shipments. We are actively monitoring the situation and will provide updates as soon as more information becomes available or the issue is resolved.
- resolved Jun 26, 2026, 08:49 PM UTC
Resolved by FedEx
Partial USPS Endicia Web Services outage
Affected: USPS via Endicia
Timeline · 2 updates
- monitoring Jun 19, 2026, 03:38 PM UTC
We are seeing a degraded performance with USPS Endicia web services. We will continue to monitor as USPS Endicia works to resolve this. https://status.endicia.com
- resolved Jun 20, 2026, 02:17 AM UTC
This incident has been resolved.
Degraded performance with PrintNode
Timeline · 2 updates
- identified May 18, 2026, 06:21 PM UTC
PrintNode is currently experiencing issues. Some regions may be experiencing degraded performance when attempting to print. See https://www.printnode.com/en/status for details.
- resolved May 18, 2026, 09:43 PM UTC
Resolved by PrintNode.
FedEx Web Services degraded performance
Affected: FedEx Web Services
Timeline · 2 updates
- identified Feb 23, 2026, 08:12 PM UTC
We are seeing a degraded performance with FedEx web services, some customers reported issues with booking shipments. FedEx has acknowledged an issue on their end. We are actively monitoring the situation and will provide updates as soon as more information becomes available or the issue is resolved.
- resolved Feb 24, 2026, 10:52 PM UTC
Resolved by FedEx.
Major AWS service outage
Timeline · 3 updates
- investigating Oct 20, 2025, 08:37 PM UTC
Amazon Web Services had a major outage today that effected a large number software services across the internet, including ShipHawk. While ShipHawk's software did not go down, the outage has led to intermittent reliability for many parcel and LTL carriers regarding rating and label generation. We are working with AWS to resolve these issues as soon as possible. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 08:56 PM UTC
Amazon Web Services had a major outage today that effected a large number software services across the internet, including ShipHawk. While ShipHawk's software did not go down, the outage has intermittently affected some carriers regarding rating and label generation. Everything is working currently and we are working with AWS to ensure system responsiveness. https://health.aws.amazon.com/health/status
- resolved Oct 20, 2025, 11:28 PM UTC
The AWS issue affecting carriers has been resolved.
WWEX / SpeedShip services outage
Timeline · 2 updates
- identified Sep 29, 2025, 06:05 PM UTC
Customers using WWEX / SpeedShip integrations may experience issues with rating and booking shipments due to an outage of the WWEX / SpeedShip API. The provider has notified us that they are actively working on a resolution. We will continue monitoring and provide updates as they become available.
- resolved Sep 29, 2025, 10:40 PM UTC
Confirmed as resolved by WWEX.
Pitney Bowes Expedited Delivery Services partial unavailability
Affected: USPS via Pitney Bowes
Timeline · 2 updates
- identified May 05, 2025, 05:27 PM UTC
Pitney Bowes has notified us they are experiencing technical issues with PB Expedited Delivery Services. Customers who use Pitney Bowes may experience slowness or unavailability of Pitney Bowes shipping rates or printing labels. We will continue to monitor their progress as they resolve this issue. For additional information use Pitney Bowes status page - https://status.pitneybowes.com
- resolved May 06, 2025, 11:10 PM UTC
This incident has been resolved.
Partial WMS Access Issue – Investigation Underway
Affected: WMSWMS APIs
Timeline · 3 updates
- investigating Apr 14, 2025, 08:24 PM UTC
We are currently investigating an issue affecting one of our WMS environments. A subset of customers may be unable to access the system. Our team is actively working to identify the root cause and restore full access as soon as possible. We will continue to provide updates as we make progress. Thank you for your understanding and patience.
- monitoring Apr 14, 2025, 08:34 PM UTC
The affected WMS environment is now back online, and system access has been restored for impacted customers. We are currently monitoring the environment to ensure stability.
- resolved Apr 14, 2025, 08:47 PM UTC
This incident has been resolved.
Rating API slowness
Affected: Shipping APIssh-default
Timeline · 3 updates
- investigating Mar 11, 2025, 11:52 AM UTC
Some customers are experiencing slowness with the rating API. Our team is actively investigating the issue. We will provide updates as we learn more.
- monitoring Mar 11, 2025, 12:00 PM UTC
The issue causing slowness in the rating API has been identified and resolved.
- resolved Mar 11, 2025, 10:34 PM UTC
This incident has been resolved.