ShipHawk experienced a minor incident on December 21, 2020, lasting 12h 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 21, 2020, 03:38 PM UTC
PrintNode has notified us that some customers may be experiencing issues when attempting to print directly to a networked printer. We will continue to monitor the situation. PrintNode status can be monitored here: https://www.printnode.com/en/status Mon 2020-12-21 14:57:20 UTC: Internet connection issues affecting some customers. Some customers are reporting difficulties connecting to PrintNode. PrintNode systems are working normally; we suspect this is a regional internet outage and are monitoring the situation.
- monitoring Dec 21, 2020, 10:06 PM UTC
20:18:34 UTC: Potential resolution. Our data centre made routing changes to avoid traffic from an upstream Telia device. As of 19:17 UTC you should see improvements, please contact us if you are still encountering issues.
- resolved Dec 22, 2020, 03:48 AM UTC
All services operating normally.