ShipHawk incident

Intermittent delay with Item Fulfillment synchronization

Minor Resolved View vendor source →

ShipHawk experienced a minor incident on December 6, 2021 affecting Oracle NetSuite SuiteApp, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2021, 04:30 PM UTC
Resolved
Dec 06, 2021, 06:17 PM UTC
Duration
1h 46m
Detected by Pingoru
Dec 06, 2021, 04:30 PM UTC

Affected components

Oracle NetSuite SuiteApp

Update timeline

  1. identified Dec 06, 2021, 04:30 PM UTC

    We have identified intermittent delays in Item Fulfillment syncs from NetSuite and are actively investigating. Item Fulfillments are being received and processed with intermittently. Our engineering team is making adjustments to mitigate any delays. We will send an update in 30 minutes.

  2. identified Dec 06, 2021, 04:57 PM UTC

    A fix has been put in place and we expect normalized processing times within 15-25 minutes.

  3. monitoring Dec 06, 2021, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results. Processing times continue to improve without delays in Item Fulfillment synchronization. We will continue to monitor and adjust as necessary to mitigate delays.

  4. resolved Dec 06, 2021, 06:17 PM UTC

    This incident has been resolved.