ShipHawk incident
Amazon AWS Internet Connectivity in US-EAST-2 region
ShipHawk experienced a minor incident on December 5, 2022 affecting TMS, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2022, 08:00 PM UTC
We are currently investigating an issue where some customers have reported being unable to log into ShipHawk. While AWS has not reported this yet, we are seeing degraded performance reported by: https://downdetector.com/status/aws-amazon-web-services/
- identified Dec 05, 2022, 08:38 PM UTC
Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources. Amazon is now investigating the issue and has posted the issue publically: https://health.aws.amazon.com/health/status The latest update is: "12:26 PM PST We are investigating an issue, which may be impacting Internet connectivity between some customer networks and the US-EAST-2 Region." To follow updates from Amazon, you can subscribe here: https://status.aws.amazon.com/rss/internetconnectivity-us-east-2.rss We are actively monitoring this issue. Start Time: 12:26pm Pacific Time
- identified Dec 05, 2022, 08:56 PM UTC
Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources. Here is the latest update from Amazon: "12:51 PM PST We can confirm an issue which is impacting Internet connectivity for the US-EAST-2 Region, and are attempting multiple parallel mitigation paths. Connectivity between instances within the US-EAST-2 Region, in-between AWS Regions, and Direct Connect traffic is not impacted by the event. Some customers may be experiencing VPN connectivity due to this issue." To follow updates from Amazon, you can subscribe here: https://status.aws.amazon.com/rss/internetconnectivity-us-east-2.rss We are actively monitoring this issue. Start Time: 12:26pm Pacific Time
- identified Dec 05, 2022, 09:03 PM UTC
Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources. Here is the latest update from Amazon: "12:59 PM PST We are beginning to signs of recovery, and continue to work toward full resolution." To follow updates from Amazon, you can subscribe here: https://status.aws.amazon.com/rss/internetconnectivity-us-east-2.rss We are actively monitoring this issue. Start Time: 12:26pm Pacific Time
- resolved Dec 05, 2022, 09:13 PM UTC
Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources. Here is the latest update from Amazon: "1:06 PM PST Between 11:34 AM and 12:51 PM PST, customers experienced Internet connectivity issues for some networks to and from the US-EAST-2 Region. Connectivity between instances within the Region, in between Regions, and Direct Connect connectivity were not impacted by this issue. The issue has been resolved and connectivity has been fully restored." Start Time: 11:34am Pacific Time End Time: 1:06pm Pacific Time