ShipHawk experienced a critical incident on January 26, 2023 affecting DHL eCommerce, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
DHL eCommerce
Update timeline
- identified Jan 26, 2023, 09:38 PM UTC
DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue. Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce. Start Time: 1:24pm Pacific Time
- resolved Jan 27, 2023, 12:53 AM UTC
This incident has been resolved by DHL eCommerce Customer impact: Some customers were unable to rate, print labels or track with DHL eCommerce. Start Time: 1:24pm Pacific Time End Time: 2:14pm Pacific Time