ShipHawk experienced a major incident on January 31, 2023 affecting DHL eCommerce, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
DHL eCommerce
Update timeline
- investigating Jan 31, 2023, 04:06 PM UTC
DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue. Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce. Start Time: 7:40am Pacific Time
- resolved Jan 31, 2023, 04:53 PM UTC
This incident has been resolved by DHL eCommerce Customer impact: Some customers were unable to rate, print labels or track with DHL eCommerce. Start Time: 7:40am Pacific Time End Time: 8:30am Pacific Time