ShipHawk experienced a minor incident on June 2, 2023 affecting Oracle NetSuite SuiteApp, lasting 20h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 02, 2023, 08:03 PM UTC
NetSuite notified us that NetSuite service is unavailable in US Ashburn data centers as a result of a data center physical infrastructure issue. We will continue to monitor their progress as they resolve this issue. Customer impact: Customers with NetSuite accounts hosted in US Ashburn may experience delays in Orders and Shipments synchronization with NetSuite. Additional details can be found on the NetSuite status page - https://status.netsuite.com/ Start Time: 12:14pm Pacific Time
- resolved Jun 03, 2023, 04:04 PM UTC
According to NetSuite, all services in US Ashburn data centers have been restored following the power interruption caused by a cooling system issue.