ShipHawk experienced a minor incident on April 17, 2024 affecting Shipping APIs and sh-default and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Shipping APIssh-defaultTMS
Update timeline
- investigating Apr 17, 2024, 08:26 PM UTC
We are currently experiencing a service disruption on sh-default environment. Our DevOps team is working to identify the root cause and implement a solution. Further details will be provided shortly. Customer Impact: Some customers are reporting that they are unable to open the WebPortal.
- monitoring Apr 17, 2024, 08:38 PM UTC
The system is back to normal after restarting ElasticSearch data nodes which spiked in CPU usage. We're monitoring the situation and are investigating the root cause.
- resolved Apr 17, 2024, 11:25 PM UTC
This incident has been resolved.