ShipHawk incident

Partial WMS Access Issue – Investigation Underway

Minor Resolved View vendor source →

ShipHawk experienced a minor incident on April 14, 2025 affecting WMS and WMS APIs, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 08:24 PM UTC
Resolved
Apr 14, 2025, 08:47 PM UTC
Duration
23m
Detected by Pingoru
Apr 14, 2025, 08:24 PM UTC

Affected components

WMSWMS APIs

Update timeline

  1. investigating Apr 14, 2025, 08:24 PM UTC

    We are currently investigating an issue affecting one of our WMS environments. A subset of customers may be unable to access the system. Our team is actively working to identify the root cause and restore full access as soon as possible. We will continue to provide updates as we make progress. Thank you for your understanding and patience.

  2. monitoring Apr 14, 2025, 08:34 PM UTC

    The affected WMS environment is now back online, and system access has been restored for impacted customers. We are currently monitoring the environment to ensure stability.

  3. resolved Apr 14, 2025, 08:47 PM UTC

    This incident has been resolved.