shipcloud experienced a minor incident on July 18, 2023 affecting DHL, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 18, 2023, 07:17 AM UTC
We're observing degraded performance of the DHL CIG (Customer Integration Gateway) and will continue to monitor the situation.
- monitoring Jul 18, 2023, 07:27 AM UTC
We've received the following information from DHL: Sehr geehrte Kunden und Kundinnen, aktuell kommt es zu Fehlern in der Nutzung der Retoure API über das CIG. Die Störung scheint nach aktuellen Informationen seit ca. 7.35 Uhr zu bestehen. Genau Aussagen zum Ausmaß und Hintergrund der Störung können wir bislang nicht treffen. Der Wartungsdienstleister untersucht derzeit das Problem. Wir werden Sie informieren, sobald uns weitere Informationen vorliegen. Viele Grüße, Ihr Team DHL Entwicklerportal -------------------------------- Dear customers, currently there are errors in the use of the Return API via the CIG. According to our current information, the malfunction seems to exist since about 7:35 am. We are not yet able to make any precise statements about the extent and background of the disruption. The maintenance service provider is currently investigating the problem. We will inform you as soon as we have further information. Best regards, Your Team DHL Developer Portal
- monitoring Jul 18, 2023, 08:31 AM UTC
We're observing a return to regular performance. We'll continue to monitor the situation.
- resolved Jul 18, 2023, 09:39 AM UTC
This incident has been resolved.