shipcloud experienced a minor incident on May 13, 2024 affecting API (api.shipcloud.io) and WebUI (app.shipcloud.io), lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
API (api.shipcloud.io)WebUI (app.shipcloud.io)
Update timeline
- identified May 13, 2024, 04:04 PM UTC
The API is partially responding with errors when creating shipment quotes or creating a shipment using shipcloud rates. We have identified the cause of the problem and are working on a fix.
- resolved May 13, 2024, 04:34 PM UTC
This incident has been resolved.