shipcloud incident

shipcloud app and API performance

Notice Resolved View vendor source →

shipcloud experienced a notice incident on August 19, 2024 affecting API (api.shipcloud.io) and WebUI (app.shipcloud.io), lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2024, 06:47 AM UTC
Resolved
Aug 19, 2024, 09:30 AM UTC
Duration
2h 43m
Detected by Pingoru
Aug 19, 2024, 06:47 AM UTC

Affected components

API (api.shipcloud.io)WebUI (app.shipcloud.io)

Update timeline

  1. investigating Aug 19, 2024, 06:47 AM UTC

    We are investigating reports of degraded performance.

  2. identified Aug 19, 2024, 07:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2024, 07:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2024, 09:30 AM UTC

    This incident has been resolved.