shipcloud incident

shipcloud app and API performance

Notice Resolved View vendor source →

shipcloud experienced a notice incident on July 1, 2025 affecting API (api.shipcloud.io) and WebUI (app.shipcloud.io), lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 11:21 AM UTC
Resolved
Jul 01, 2025, 01:51 PM UTC
Duration
2h 30m
Detected by Pingoru
Jul 01, 2025, 11:21 AM UTC

Affected components

API (api.shipcloud.io)WebUI (app.shipcloud.io)

Update timeline

  1. investigating Jul 01, 2025, 11:21 AM UTC

    We are investigating reports of degraded performance.

  2. investigating Jul 01, 2025, 11:31 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 01, 2025, 11:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 01, 2025, 12:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 01, 2025, 01:51 PM UTC

    This incident has been resolved.