Shelf.io experienced a major incident on September 2, 2025 affecting Viewing Content & Search and Self-Service Portals, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2025, 07:16 PM UTC
We are investigating an issue where users could experience intermittent errors and delays when searching or viewing content; content creation and edits remain available.
- identified Sep 02, 2025, 07:16 PM UTC
We have identified a performance issue and are working to restore normal search and content viewing.
- monitoring Sep 02, 2025, 07:17 PM UTC
Mitigation is in place and performance is improving for search and content viewing; we will provide another update by 18:56 UTC.
- resolved Sep 02, 2025, 07:18 PM UTC
The issue affecting search and content viewing has been resolved and service is operating normally.
- postmortem Sep 02, 2025, 07:19 PM UTC
Between 18:26 - 18:56 UTC in the US region, approximately 20% of search and content viewing requests failed outright. The remaining successful requests experienced elevated latency, with p99 around 17 seconds. Content creation and edits were not affected.