Shelf.io Outage History

Shelf.io is up right now

Shelf.io had 5 outages in the last 2 years totaling 23h 56m of downtime — averaging 0.2 incidents per month.

There were 5 Shelf.io outages since October 17, 2025 totaling 23h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shelf.io

Notice July 10, 2026

Intermittent app loading issues

Detected by Pingoru
Jul 10, 2026, 08:04 AM UTC
Resolved
Jun 23, 2026, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 10, 2026, 08:04 AM UTC

    Between 23 Jun 12:00 UTC and 25 Jun 19:00 UTC, we experienced intermittent errors in core resource fetching. This caused a small percentage of requests to fail, which in some cases resulted in users seeing a white screen instead of the app. The incident affected a small number of customers globally. Due to a configuration issue, impact may have been higher for some customers than others. The issue has been resolved, and service has returned to normal. We apologize for the disruption.

Read the full incident report →

Minor November 3, 2025

Self-Service Portal Homepage Cache Issue on some US/EU Portals

Detected by Pingoru
Nov 03, 2025, 02:15 PM UTC
Resolved
Nov 03, 2025, 06:43 PM UTC
Duration
4h 28m
Affected: Self-Service PortalsSelf-Service Portals
Timeline · 4 updates
  1. investigating Nov 03, 2025, 04:47 PM UTC

    Some customer Self-Service Portal homepages were showing other customers' homepage content. Other pages (search, article, product pages) remained functional. Workaround: avoid the homepage. Append a language code, or add a query character such as ?, to force a fresh render.

  2. identified Nov 03, 2025, 05:07 PM UTC

    Root cause narrowed to CDN cache contamination triggered by a configuration rollback. The contamination affected homepage edge cache only.

  3. monitoring Nov 03, 2025, 05:10 PM UTC

    Self-Service Portal homepages are now returning correct content after cache purges. We are monitoring edge cache consistency and user reports for recurrence.

  4. resolved Nov 03, 2025, 06:43 PM UTC

    Duration: ~2h55m. Cause: CDN cache contamination of homepage caches. Impact limited to US and EU Self-service portal homepages. All systems normal.

Read the full incident report →

Critical October 20, 2025

US region: Widespread service disruption due to upstream cloud provider incident

Detected by Pingoru
Oct 20, 2025, 06:48 AM UTC
Resolved
Oct 20, 2025, 10:14 AM UTC
Duration
3h 26m
Affected: IntegrationsAuthenticationViewing Content & SearchInsights & AnalyticsEmails & NotificationsSelf-Service PortalsMaking Changes to Content
Timeline · 5 updates
  1. investigating Oct 20, 2025, 07:13 AM UTC

    We are investigating reports of sign‑in failures in our US region. The first errors began at approximately 06:48 UTC. EU and CA regions remain healthy. We'll share more as we learn. Next update within 30 minutes.

  2. identified Oct 20, 2025, 07:24 AM UTC

    We have identified that the sign‑in failures correlate with a regional incident at our cloud infrastructure provider in their US‑East region. Customers served from our US region may see "incorrect password" messages or slow/failed requests. Our EU and CA regions remain healthy.

  3. identified Oct 20, 2025, 08:28 AM UTC

    The issue persists. Our cloud infrastructure provider continues to experience a region-wide incident in their US‑East region. We are actively working with the provider to reduce impact.

  4. monitoring Oct 20, 2025, 09:29 AM UTC

    US region services have returned to normal operation as of 09:22 UTC. This incident stemmed from a region‑wide issue at our cloud infrastructure provider and caused intermittent errors and latency across multiple US services. Impact window: 06:48-09:22 UTC (2 hours 34 minutes). No data was lost. EU and CA regions were not affected. Thank you for your patience.

  5. resolved Oct 20, 2025, 10:14 AM UTC

    This incident has been resolved.

Read the full incident report →