SharpSpring experienced a major incident on June 5, 2025 affecting Reporting, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2025, 04:44 PM UTC
Several customers are reporting that they receive a "Server Error" when attempting to download a PDF version of an exported Email Report. Our team is currently investigating the cause of these server errors in reporting.
- resolved Jun 05, 2025, 06:03 PM UTC
Our team is continuing to improve Email Report functionality when downloading PDF reports. Right now, users may continue to print a PDF of their email report by using Ctrl+P (or Cmd+P on Mac) when visiting the Email Performance page, and save the page as a PDF. You can also download a CSV copy of the report. If you have any questions about reporting, please refer to our knowledgebase or reach out to Support.