SharpSpring incident

Isolated Automation Delays (Workflows and Action Groups)

Minor Resolved View vendor source →

SharpSpring experienced a minor incident on June 12, 2023 affecting Workflows Processing, lasting 20h 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2023, 09:30 PM UTC
Resolved
Jun 13, 2023, 06:12 PM UTC
Duration
20h 42m
Detected by Pingoru
Jun 12, 2023, 09:30 PM UTC

Affected components

Workflows Processing

Update timeline

  1. investigating Jun 12, 2023, 09:30 PM UTC

    Earlier today (June 12th 2023), our team identified that some customers are experiencing delays with visual workflows and action groups. Our team has identified the issue and is working to resolve it as quickly as possible.

  2. monitoring Jun 13, 2023, 02:14 PM UTC

    A fix has been implemented for the Automations and as of 9pm June 12th, 2023 we are monitoring the results.

  3. resolved Jun 13, 2023, 06:12 PM UTC

    This incident is confirmed to be resolved. Thank you and if you have any questions please feel free to reach out to Lead Gen & CRM Support.