SharpSpring incident

SSL Error - certificate for api.sharpspring.com has expired

Critical Resolved View vendor source →

SharpSpring experienced a critical incident on July 3, 2023 affecting APIs and Integrations, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2023, 02:34 PM UTC
Resolved
Jul 03, 2023, 04:10 PM UTC
Duration
1h 36m
Detected by Pingoru
Jul 03, 2023, 02:34 PM UTC

Affected components

APIs and Integrations

Update timeline

  1. investigating Jul 03, 2023, 02:34 PM UTC

    Our team has identified that the SSL certificate has expired for the api.sharpspring.com domain. This affects the ability to send API calls (including Zapier and other 3rd party connectors). Our team is actively investigating these issues and will work to provide a resolution as soon as possible. We apologize for the inconvenience.

  2. resolved Jul 03, 2023, 04:10 PM UTC

    The SSL certificate has been updated, and the API issues are now resolved. Thank you for your patience, and if you have any questions, please feel free to contact Lead Gen & CRM Support.