SharpSpring experienced a major incident on July 19, 2023 affecting Social Media Posting and Social Media Listening, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Social Media PostingSocial Media Listening
Update timeline
- investigating Jul 19, 2023, 03:52 PM UTC
Customers are experiencing issues connecting their Twitter profiles and posting to their Twitter accounts. We are working with Twitter to resolve the issue.
- resolved Jul 19, 2023, 06:43 PM UTC
Our team is continuing to work with Twitter on social connections and will post further messaging and updates directly to accounts once available.