SharpSpring incident

Lead Gen Application Login Page Unavailable

Critical Resolved View vendor source →

SharpSpring experienced a critical incident on August 2, 2023 affecting SharpSpring Application, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2023, 04:35 PM UTC
Resolved
Aug 02, 2023, 04:52 PM UTC
Duration
16m
Detected by Pingoru
Aug 02, 2023, 04:35 PM UTC

Affected components

SharpSpring Application

Update timeline

  1. investigating Aug 02, 2023, 04:35 PM UTC

    Our team has received reports of customers being unable to access the application to log in. Our team is aware of the issues and is working to restore login and platform access as quickly as possible.

  2. resolved Aug 02, 2023, 04:52 PM UTC

    Our team has successfully resolved the platform access errors. Login access is restored, but if you have any further questions, please contact support.