SharpSpring incident
Interruptions with Creating, Updating, and Deleting Content
SharpSpring experienced a major incident on October 4, 2023 affecting SharpSpring Application, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 04, 2023, 02:57 PM UTC
On October 4th at around 10 AM ET, our team identified that some accounts began to experience issues with creating, updating, or deleting content within their accounts. Our team has identified the issue and is working to restore full editing access across the platform to the impacted accounts. We will share further updates on the status of the issue here.
- monitoring Oct 04, 2023, 03:50 PM UTC
A fix has been released to the impacted accounts. Our teams are monitoring the results of this update to ensure the issue is fully resolved for all impacted users. Once we have confirmed that all aspects of the reported issues are fully resolved, we will update the status for this incident to Resolved.
- resolved Oct 04, 2023, 04:08 PM UTC
Our team has reviewed and confirmed that all impacted accounts are able to create, update and delete content throughout their accounts. If you continue to experience any issues, please reach out to Lead Gen & CRM Support for further assistance.