SharpSpring incident

Account Access - Some Users Unable to Log In

Critical Resolved View vendor source →

SharpSpring experienced a critical incident on April 30, 2024 affecting SharpSpring Application, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2024, 05:47 PM UTC
Resolved
Apr 30, 2024, 06:24 PM UTC
Duration
37m
Detected by Pingoru
Apr 30, 2024, 05:47 PM UTC

Affected components

SharpSpring Application

Update timeline

  1. investigating Apr 30, 2024, 05:47 PM UTC

    Our team is currently aware that some customers are unable to log into their Lead Gen & CRM accounts. Our team is investigating this and looking to restore account access as quickly as possible.

  2. monitoring Apr 30, 2024, 05:55 PM UTC

    Our team has restored systems access. We will monitor the results to ensure all users can continue accessing their accounts.

  3. resolved Apr 30, 2024, 06:24 PM UTC

    Our team has confirmed that all customers continue to be able to access their Lead Gen & CRM accounts. This incident is resolved. Please reach out to Support if you continue to experience issues logging into your account.