SharpSpring experienced a minor incident on August 6, 2024 affecting SharpSpring Application and Contact Record/Lead Page, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 06, 2024, 03:03 PM UTC
Our team has identified that some customers are experiencing major delays when attempting to view a Contact within their account. In some cases, contacts are taking between 5 - 10 minutes to load. Our team has identified the cause of the performance issues and is working to address them quickly. We will post further updates about this issue on this status page as they become available.
- monitoring Aug 06, 2024, 03:08 PM UTC
Our team has released an update and contacts should now be able to be opened without experiencing slowness or performance delays. Our team is continuing to monitor performance of the application to ensure all slowness or performance delays are fully addresses
- resolved Aug 06, 2024, 03:51 PM UTC
Our team has monitored our system update and confirmed that navigation in the UI has been restored. Users should no longer experience delays or performance issues while navigating within the application. If you continue to experience any challenges with the application, please reach out to Support.