SharpSpring incident

Mail Sync - Office365 Users Experiencing Connection Errors

SharpSpring experienced a minor incident on May 10, 2024 affecting APIs and Integrations, lasting 2m. The incident has been resolved; the full update timeline is below.

Started: May 10, 2024, 04:26 PM UTC
Resolved: May 10, 2024, 04:29 PM UTC
Duration: 2m
Detected by Pingoru: May 10, 2024, 04:26 PM UTC

Affected components

APIs and Integrations

Update timeline

monitoring May 10, 2024, 04:26 PM UTC

On 5/10, Support has received reports from several customers that Mail Sync connections for Microsoft Office365 users are not working. We have found that Microsoft is providing invalid tokens for many Office365 users. To resolve connection issues for your Office365 Mail Sync user, please disconnect and reconnect your Mail Sync connection following the instructions on our Help page here - https://knowledgebase.constantcontact.com/lead-gen-crm/articles/KnowledgeBase/50310-Mail-Sync-Overview If you continue to experience errors with Mail Sync after disconnecting and reconnecting mail Sync, please reach out to Support for further assistance.
resolved May 10, 2024, 04:29 PM UTC

This incident has been resolved.