SharpSpring incident
Users Unable to Reconnect Mail Sync to Office365 using Single Sign-On
SharpSpring experienced a major incident on May 10, 2024 affecting APIs and Integrations, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2024, 05:33 PM UTC
Our team has discovered that some customers are unable to reconnect Mail Sync to their Microsoft Office365 accounts. Our team is actively investigating this issue and will continue to share updates here as they become available.
- monitoring May 10, 2024, 07:37 PM UTC
Our team has worked with Microsoft to release an update to the Mail Sync integration with Office365. Our team has confirmed that the update is allowing Office365 users to reconnect with Mail Sync. To resolve Mail Sync connection errors, please disconnect your Mail Sync user account and reconnect Mail Sync to Office365 using the "Single-Sign On" option.
- resolved May 10, 2024, 08:12 PM UTC
Our team has continued to monitor connections with Office365. Existing connections should have resumed syncing mail, but if you continue to experience any issues with Mail Sync, please disconnect and reconnect your Mail Sync user with Office365. If you continue to experience connection issues with Mail Sync, please reach out to Support.