SharpSpring incident
Forms and Form Previews Showing Server Errors
SharpSpring experienced a critical incident on July 11, 2024 affecting Forms Serving, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2024, 04:32 PM UTC
Some customers are experiencing an issue with forms displaying correctly. Several customers have reported that forms are showing a "Server Error" instead of the intended form content. Also, if users attempt to Preview a form in their account, they are receiving a "Server Error." Our team is investigating this reported issue and working to resolve the server errors as quickly as possible. We will continue to update this page throughout the day as we have more updates.
- monitoring Jul 11, 2024, 04:48 PM UTC
Our team have identified the cause of the server errors and released an update to resolve them. Forms should now appear wherever they are embedded, and form Previews are also working. Our team is continuing to monitor forms performance to ensure there are no further reports before we resolve this incident.
- resolved Jul 11, 2024, 04:54 PM UTC
Our team has concluded review of forms across the platform and confirmed that all forms should be appearing without any server errors. We will be resolving this incident, but should you need further support with forms or your account please reach out to Lead Gen & CRM Support.