SharpSpring incident

Contact Manager Slowness & List Loading Errors

SharpSpring experienced a minor incident on July 15, 2024 affecting Contact Manager and List Building, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started: Jul 15, 2024, 05:32 PM UTC
Resolved: Jul 15, 2024, 08:13 PM UTC
Duration: 2h 41m
Detected by Pingoru: Jul 15, 2024, 05:32 PM UTC

Affected components

Contact ManagerList Building

Update timeline

investigating Jul 15, 2024, 05:32 PM UTC

Our team has received reports that some customers are experiencing slowness within the contact manager. Some customers have also reported receiving 502 loading errors when attempting to open lists. Our team is aware of these reports and investigating them. We will share updates to this page as they become available.
monitoring Jul 15, 2024, 07:01 PM UTC

Our team has released an update and is monitoring improved performance within the contact manager and lists for all accounts. Our team is continuing to monitor the release to ensure performance of contacts and lists is fully restored.
resolved Jul 15, 2024, 08:13 PM UTC

This incident has been resolved.