SharpSpring incident

Landing Pages Not Appearing When Published

Critical Resolved View vendor source →

SharpSpring experienced a critical incident on August 13, 2024 affecting Landing Pages Serving, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 05:46 PM UTC
Resolved
Aug 13, 2024, 06:15 PM UTC
Duration
29m
Detected by Pingoru
Aug 13, 2024, 05:46 PM UTC

Affected components

Landing Pages Serving

Update timeline

  1. investigating Aug 13, 2024, 05:46 PM UTC

    Our team has received reports from customers that Landing Pages are not visible once published. When attempting to load a landing page, some customers are reporting timeout errors. Our team is aware of this issue and investigating to resolve it ASAP.

  2. monitoring Aug 13, 2024, 06:03 PM UTC

    Our team has released an update and landing pages are now loading. Our team is continuing to monitor landing pages and will move this incident to resolved after ensuring both secure and unsecure landing pages load for all customers.

  3. resolved Aug 13, 2024, 06:15 PM UTC

    Our team has finished testing and confirmed that landing pages are serving appropriately. This incident will be marked Resolved, but please reach out to Support if you continue to experience any issues with landing pages.