SharpSpring incident
Imports Stuck and Form Fills Delayed for Some Customers
SharpSpring experienced a minor incident on September 5, 2024 affecting Imports and Exports and Form Submissions Processing, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2024, 01:11 PM UTC
Some customers may be experiencing a delay with Form Fill data entering the system and Imports may be stuck at 0%. We are currently researching this behavior and will work quickly to find a resolution as soon as possible. We will update here as soon as we have more information.
- monitoring Sep 05, 2024, 04:16 PM UTC
Our team discovered that the queues responsible for Imports and Form Fills were backlogged, causing the delay in data coming into the platform. These queues have been updated to ensure all Imports and Form Fills were properly processed by the system. We are continuing to monitor the queue to ensure it does not back up again, but all imports and form fills impacted by this incident have been processed. If you continue to experience issues with imports or form fills, please reach out to Support.
- resolved Sep 05, 2024, 06:07 PM UTC
Our team has continued monitoring performance of forms and imports and confirmed that they continue to be processed as expected. We will be resolving this incident, but if you continue to experience any issues with imports or forms, please contact Support.